Sick Silver service agreements for systems
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Quick facts
| Availability | Confirmed on request |
| Category | Service agreements |
| Lifecycle | active |
| Warranty | 12-month (new) · 3-month (used/refurbished) |
Shipping & availability
When can Silver service agreements for systems be shipped?
Silver service agreements for systems is sourced on request — request a quote and we'll confirm the exact availability and shipping timeline for this specific unit.
Can I pick up Silver service agreements for systems in person?
Local pickup from our Groningen, Netherlands warehouse may be possible — contact us before ordering to check availability and arrange a collection time.
Is express delivery available?
Yes — mention it when you request a quote for Silver service agreements for systems and we'll include express shipping options in our reply.
My factory is down and I need this urgently — can you help?
For a critical breakdown, contact us directly at +31 (0)50-7110348 or sales@partnerplc.com — we can look into same-day courier or dedicated taxi/hotshot delivery for Silver service agreements for systems, subject to availability and destination.
Maintenance and inspection | Service agreements | Silver service agreements for systems | Product area: Robot guidance systemsTrack and trace systemsDriver assistance systemsObject detection systemsProfiling systemsGateway systemsQuality control systems | Range of services: MaintenanceTroubleshootingExtended warranty24/5 remote support24/5 help deskTraining | Duration: Duration is arranged individually with the customer and defined in the contract | Availability: Mon-Fri, 24-hour serviceDeviations may arise due to local, cultural or other regulatory requirements (e.g. public holidays). | Response time: Best possible within the agreed time specified in the service agreement
Specifications
Features
| Product version | Service agreement systems |
| Product area | Robot guidance systemsTrack and trace systemsDriver assistance systemsObject detection systemsProfiling systemsGateway systemsQuality control systems |
| Prerequisites | Commissioning and regular maintenance of the system by SICK. Maintenance can also take place at the beginning of the agreement. |
| Range of services, brief | MaintenanceTroubleshootingExtended warranty24/5 remote support24/5 help deskTraining |
| Range of services | MaintenanceTroubleshootingExtended warranty24/5 remote support24/5 help deskTraining |
| Duration | Duration is arranged individually with the customer and defined in the contract |
| Note | Restoration of parameters according to the acceptance protocol.Additional adjustments to and extensions of the application are not included and can be offered separately. |
| Procedure | SICK Service contacts the customer and arranges a maintenance appointment. Maintenance is done in line with a standardized checklist.After the maintenance, the customer has the opportunity to receive refresher training on the system.In the event of faults, the customer receives exclusive access to the SICK technician network. Telephone support is available during agreed-upon hours (24/5).During the remote support session, a service technician will connect to the system and check the system status if possible; other measures are taken if necessary. |
| Preliminary work | Inventory of the systems installed on-site in the SICK online data management system (SICK AssetHub).Set-up of the required remote infrastructure. |
| Fee | Annual fee |
| Availability | Mon-Fri, 24-hour serviceDeviations may arise due to local, cultural or other regulatory requirements (e.g. public holidays). |
| Response time | Best possible within the agreed time specified in the service agreement |
